- INTRODUCTION
Tokyo Grand Tours provides private tours and chauffeur services in Japan. This Privacy Policy explains how we handle personal information when you visit our website, contact us, or book our services.
Business name: Tokyo Grand Tours
Address: 2-12-7 Haramachi, Meguro-ku, Tokyo, Japan
Website: https://tokyograndtours.com/
Privacy enquiries: tour.planner@tokyograndtours.com
- INFORMATION WE COLLECT AND HOW WE USE IT
Enquiries and bookings
When you contact us or book a service, we collect the information you provide, such as your name, email address, telephone number, requested tour dates, passenger numbers, pickup and drop-off locations, and itinerary preferences.
We use this information to answer enquiries, prepare quotations, arrange and manage bookings, communicate service updates, and provide customer support.
Tour arrangements
We may request additional details needed for your service, such as flight or cruise arrival information, luggage requirements, or accessibility needs. Please provide only information relevant to your booking. If you provide another passenger’s personal information, please ensure you have their permission.
Payments
We use Stripe and PayPal to process payments. Depending on your chosen payment method, these providers collect and process payment and transaction information under their own privacy policies.
We use booking and transaction details to confirm payments, manage refunds, maintain accounting records, and resolve payment enquiries or disputes. Please do not send full payment card details by email or through our contact form.
Stripe Privacy Policy: https://stripe.com/privacy
PayPal Privacy Statement: https://www.paypal.com/webapps/mpp/ua/privacy-full
Website information
Our website and its service providers may collect technical information, such as IP addresses, browser and device details, pages visited, and cookie identifiers. This information supports website operation, security, troubleshooting, and usage measurement. Cookies and third-party services are described below.
- THIRD-PARTY CONTENT AND LINKS
Our website includes links to external websites and may display third-party content, such as Tripadvisor ratings and reviews.
When embedded content loads, its provider may receive technical information, including your IP address and browser details, and may use cookies or similar technologies. If you are signed into that provider’s service, it may associate your interaction with your account.
External links, including our social media links, take you to services that operate under their own privacy policies. Please review those policies before providing personal information or interacting with their content.
Tripadvisor Privacy and Cookies Statement:
https://tripadvisor.mediaroom.com/privacy-policy
- COOKIES AND SIMILAR TECHNOLOGIES
Cookies are small files stored on your device when you visit a website. Our website and third-party services may use cookies and similar technologies for the following purposes:
Essential functions
Supporting shopping carts, checkout, login sessions, security and fraud prevention.
Preferences
Remembering choices such as language and other website settings.
Analytics and advertising
Understanding how visitors use our website and measuring advertising effectiveness. These technologies may collect information such as pages visited, device details and cookie identifiers.
Third-party features
Services such as payment processing, live chat and embedded reviews may use their own cookies or similar technologies.
Managing cookies
You can manage, block or delete cookies through your browser settings. Blocking essential cookies may prevent parts of the website, including booking and payment functions, from working correctly.
For questions about cookies or your personal information, contact tour.planner@tokyograndtours.com.
- WHO HAS ACCESS TO YOUR DATA
Your personal information may be accessed by Tokyo Grand Tours personnel responsible for enquiries, bookings, customer support and administration.
Relevant booking details may also be shared with the chauffeurs, guides and service partners arranging or delivering your requested services. These details may include your name, contact number, pickup location, itinerary and relevant passenger requirements.
Website administrators and technical service providers may access information when needed to maintain, secure or troubleshoot our website and booking systems.
Access should be limited to the information needed for each person’s role or the service being provided. Payment processing and other external providers are explained in the following section.
- EXTERNAL SERVICE PROVIDERS
We use external providers to support bookings, payments, website hosting, communications and website functionality. These providers may process personal information needed to perform their services.
Payments
Stripe and PayPal process payments according to the payment method you choose. Their handling of personal information is explained in their respective privacy policies.
Booking platforms
If you book through a platform such as Viator or Tripadvisor, that platform processes your information under its own privacy policy. We use the booking information provided to us to arrange and deliver your requested service.
Communications
If you contact us through WhatsApp, social media or another external platform, that provider also processes information under its own privacy policy.
International processing
Some external providers may process information outside Japan. The locations and protections involved depend on the provider and service used. Please consult the relevant provider’s privacy policy for details.
Questions
For questions about the providers involved in your booking or enquiry, contact tour.planner@tokyograndtours.com.
- HOW LONG WE KEEP YOUR INFORMATION
Retention periods depend on the type of information and the reason it is held, including booking administration, customer support, accounting and resolving disputes.
We are reviewing our retention arrangements and have not yet established a standard deletion period for enquiries and booking records.
You can contact tour.planner@tokyograndtours.com to ask about information we hold about you or request its deletion. We will assess your request, including whether particular records need to be retained for legal or accounting obligations.
External providers, including payment and booking platforms, apply their own retention policies to information they hold.
- SECURITY MEASURES
Our website uses HTTPS to encrypt information transmitted between your browser and the website. Payments are processed through Stripe or PayPal.
No website, electronic transmission or storage system can be guaranteed completely secure. Please avoid sending full payment card details, passwords or unnecessary sensitive information through email, messaging services or our contact form.
If you believe information connected with your booking has been exposed or misused, please contact tour.planner@tokyograndtours.com promptly so we can investigate.
- YOUR DATA RIGHTS
Depending on the applicable law and circumstances, you may have the right to request access to personal information we hold about you, correction of inaccurate information, or deletion or cessation of certain uses or sharing of your information.
To make a request or raise a privacy concern, contact tour.planner@tokyograndtours.com. Please describe your request and provide enough information for us to identify the relevant booking or enquiry. We may need to verify your identity before disclosing or changing personal information.
We will assess and respond to requests in accordance with applicable law. Some information may need to be retained to meet legal obligations. If we cannot fulfil a request, we will explain the reason where required.
You may also raise concerns with the relevant data protection authority, including Japan’s Personal Information Protection Commission.
- THIRD-PARTY WEBSITES
Our website may link to external services, including payment providers, booking platforms, review websites and social media pages.
This Privacy Policy covers Tokyo Grand Tours’ handling of personal information. External websites and services have their own privacy policies explaining how they collect, use and retain information.
Please review those policies when visiting an external website or providing information directly to another service.
- DISCLOSURE FOR LEGAL PURPOSES
We may disclose personal information where required or permitted by applicable law, including in response to valid court orders or lawful requests from public authorities.
Any disclosure will be assessed according to the circumstances and applicable legal requirements, and limited to information relevant to the purpose.
- CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy to reflect changes to our services, data handling practices or legal requirements. The updated version will be published on this page with its revision date.
Where applicable law requires additional notice or consent for a change, we will provide that notice or obtain consent.
For questions about this policy, contact tour.planner@tokyograndtours.com.